Policies & Procedures

Policies & Procedures

All prints, products, and digital files provided by moormannPhotography are protected under copyright of Sabrina Moormann/moormannPhotography. This copyright is non-transferable. Purchase of prints, products, or digital files does NOT signify a transfer of ownership of any copyrights.

Prices for products and services offered by moormannPhotography are subject to change without notice. Prices available from this website may be outdated. Contact moormannPhotography for up to date pricing information.

 

GENERAL: 

All session fees are due when reserving your session. Your session will not be reserved until session fee has been paid.

Session fees are non-refundable.

Once a photography session has been performed, your session fee is non-refundable, as it covers the time and skills invested by moormannPhotography up to and through that point.

We require full payment for prints and products at the end of your ordering session (via cash, check, or credit). No order will be designed or submitted until paid in full.

No online galleries or blog/social media sneak peeks will be posted until all payments are made.

All items ordered during your in-person ordering session will be delivered directly to moormannPhotography for quality assurance. We prefer that our clients pick up their orders directly from us. However, prints and products may be shipped to you at an additional cost, and must include insurance.

Items ordered via online galleries (by family and friends) will be shipped directly from our lab. PLEASE report any damages due to shipping to us within 24 hours of receiving your item. We have office hours every day of the week, and check voicemail often during non-office hours.

 

RESCHEDULING/CANCELLATION:

moormannPhotography reserves the right to reschedule any session due to photographer illness, personal emergency, or inclement weather. If a session cannot be rescheduled due to photographer cancellation, we will refund your paid session fee.

Clients reserve the right to reschedule any portrait session with at least two days notice to the photographer, at no additional fee. Rescheduling within two days of your session’s date may incur additional fees ($20 per occurrence).

In the event that you have to reschedule your session, your prepaid session is good for up to 7 months.

Re-shoots will be offered at the discretion of the photographer.  Re-shoots will not be given for being more than 15 minutes late, poor choices of clothing, make-up, hair, or weather related issues, uncooperative or unhappy children, or by not following my recommendations.

 

PROOFS & ORDERING:

Approximately 1-3 weeks following your session we will meet at my studio for your picture viewing session where you can view your images in a slideshow. You can choose to purchase images “A la Carte” or within a package from my “Collections” menu. Once full payment is received, your products will be ordered. Please allow 1 to 2 weeks for delivery. Any unordered images will be archived for about 6 months. You will also get a password to your online proofing gallery, where family and friends are able to see and purchase images. The online gallery will be active for 7 days. Once the gallery has been archived, there will be a $35 fee to republish it for 7 additional days.

I do not require a minimum print order. Session images cannot be viewed or purchased without an in-person session, so please ensure all decision makers attend this meeting. Payments are due at the proofing and ordering session unless you plan to go with a payment plan. If you choose to pay with a payment plan $200 have to be paid when signing the contract.

All print products are subject to 8.25% sales tax- cost will be added to final package cost in the gallery checkout screen.

Payments of cash, check, and Paypal are accepted. Secure Paypal payments (non-gift payments) will have a 3% service charge added.

 

DIGITAL IMAGES:

moormannPhotography provides archival-quality photographic prints and products, color corrected & calibrated to print EXACTLY as we see on our moormannPhotography computer, by our professional print lab. Any digital photos you see (on our website, blog, social media sites, or that have been provided directly to you) may vary from their intended appearance, depending on your computer’s monitor and settings. In addition, moormannPhotography cannot guarantee the results or quality of photographic prints made by clients or by clients’ chosen labs. For consistent, quality results made to last a lifetime, please purchase your prints directly from moormannPhotography.

 

WEDDINGS:

Weddings: $250 is due immediately to reserve your wedding date, along with your signed contract. We will not reserve a date or time without BOTH your payment and the signed contract. We often collect this amount at an in-person meeting (which is where we will sign your contract). The remainder of your full balance is due no later than 4 weeks before your wedding date. Your wedding offer package does not include any prints or high-resolution files. Fine art edited images are only available as prints/canvas starting at 11×14 or printed in your wedding album.

You will be able to select your products during our in-person ordering session after your wedding day. We offer “A La Carte” items and packages from our “Collections” menu. The full payment for ordered items are due immediately at the in-person ordering session, before any order will be made.

moormannPhotography strives to have your wedding images ready to view and order within 1-2 weeks after your wedding date. However, due to the level of attention we provide to your images, your wait may be longer. We appreciate your patience!

Please email sabrina@moormannPhotography.com for further information!